TashMania | Marketing Agency
CX & retention strategy designed to grow your business
Get better results, faster — with one unified approach to customer retention, loyalty, and lifetime value.
Everything you need to sell — and keep selling
From first touch to second purchase and beyond — all in one place
Sales funnel optimization
Content, design, etc.
Data-driven
marketing solutions
marketing solutions
Dozens of CRM campaigns launches
Upselling systems integration
Retention strategy scaling
Sales System
A clear path from strategy to deal: sharp offers, emotional hooks, and follow-up chains that actually sell.
A clear path from strategy to deal: sharp offers, emotional hooks, and follow-up chains that actually sell.
Retention That Works
Design systems that turn first-time buyers into loyal customers — with CRM flows, winback triggers, and solid post-sale logic.
Design systems that turn first-time buyers into loyal customers — with CRM flows, winback triggers, and solid post-sale logic.
CRM & Automation
Structure sales processes, automate manual work, and keep every client touchpoint consistent and fast.
Structure sales processes, automate manual work, and keep every client touchpoint consistent and fast.
Loyalty & Service
Turn support into your strongest asset. Launch loyalty programs, track feedback, and deliver moments clients remember.
Turn support into your strongest asset. Launch loyalty programs, track feedback, and deliver moments clients remember.
Work With Me
Fluffy words? Not my thing.
I get into your numbers, flows, and messages — and fix what’s not selling.
Explore my books.
I get into your numbers, flows, and messages — and fix what’s not selling.
Explore my books.
Natalie Peterson
Marketing TOP-expert
Marketing leader, author, and internationally recognized researcher. For years, I’ve been guiding brands to influence with integrity—not pressure.
— A customer service manager (people would throw cancellation forms in my face),
— A regional development manager (I opened offices and retail points in different cities — if you know, you know my skill in forming an effective team in a tight timeframe),
— My own Thai cosmetics online store (during the crisis I decided to live in Thailand),
— Head of quality at a federal telecom company with a red logo (here I realized that churn is influenced by everyone involved in the process, and the numbers showed me this clearly),
— Head of all customer service across 6 regions of Russia for a federal provider under the Ros- prefix (bureaucracy didn't prevent me from earning bonuses for achieving targets),
— A series of small businesses (I wanted to dig with a shovel and see the foundations of "empires" that I was laying),
— Now I'm developing service excellence in SMB companies that are expanding to new regions, and collecting new bumps along the way.
— A regional development manager (I opened offices and retail points in different cities — if you know, you know my skill in forming an effective team in a tight timeframe),
— My own Thai cosmetics online store (during the crisis I decided to live in Thailand),
— Head of quality at a federal telecom company with a red logo (here I realized that churn is influenced by everyone involved in the process, and the numbers showed me this clearly),
— Head of all customer service across 6 regions of Russia for a federal provider under the Ros- prefix (bureaucracy didn't prevent me from earning bonuses for achieving targets),
— A series of small businesses (I wanted to dig with a shovel and see the foundations of "empires" that I was laying),
— Now I'm developing service excellence in SMB companies that are expanding to new regions, and collecting new bumps along the way.
- https://www.kp.ru/ "To find answers to marketing questions, I had to immerse myself in the world of IT development"
- https://argumenti.ru/ "Talking to the future: an expert interview with Natalia Petrova on communication with the Alpha generation"
- https://b-mag.ru/ "Trends in customer segmentation: an interview with the author of a breakthrough marketing "how-to" manual"
- https://sm.news/ "Smart retention: how technology is changing the rules in working with clients"
- https://apni.ru/ "Era of loyalty: Natalia Petrova on how to keep every client"
- https://gadgetpage.ru/2023 "Machine learning with a human face: how innovation is changing customer service and marketing"
- https://gadgetpage.ru/2024 "Studying behavior: how neural networks analyze customer trends to improve retention - an interview with expert Natalia Petrova"
- International Union of Economists (IUE)
- Non-profit Partnership "Marketers Guild"
- National Guild of Professional Consultants
“
● I don’t persuade. I create the space where decisions make themselves.
● I don’t promote. I shape perception.
● Not “Buy now,” but “I want this again.”
Because a sale isn’t the end. It’s an invitation.
These Projects Speak for Themselves
Different industries, different goals — but one thing in common: strategic thinking that delivers.
Our team loves solving tricky problems.
Here’s what that looks like in real life.
Smart segmentation, honest messaging, and optimized pricing helped us raise tariffs without triggering customer loss — all within seasonal norms and without extra budget.
We Build Sales Strategies That Convert
We’ve worked on dozens of projects where we didn’t just “tweak the offer” — we built full sales systems from the ground up:
– Testing emotional anchors to create instant connection
– Designing multi-step follow-up sequences that bring people back without pressure
– Structuring funnels where the buyer doesn’t just reach the end — they feel confident at every stage.
Every strategy we create is a living system — tailored to the product, the psychology, and the real decision-making flow.
And yes — it works. Again and again.
– Testing emotional anchors to create instant connection
– Designing multi-step follow-up sequences that bring people back without pressure
– Structuring funnels where the buyer doesn’t just reach the end — they feel confident at every stage.
Every strategy we create is a living system — tailored to the product, the psychology, and the real decision-making flow.
And yes — it works. Again and again.
We Optimize CRM and Call Center Operations
From messy workflows to clear systems — we’ve helped teams turn chaos into consistency.
Whether it’s CRM logic, lead routing, or daily call center routines, we build processes that reduce human error, increase speed, and actually get followed.
We don’t just “set it up” — we dig into:
– how people actually use the system
– where the friction is
– and how to simplify without losing control
The result? Fewer dropped leads, better team focus, and a structure that grows with the business — not against it.
Whether it’s CRM logic, lead routing, or daily call center routines, we build processes that reduce human error, increase speed, and actually get followed.
We don’t just “set it up” — we dig into:
– how people actually use the system
– where the friction is
– and how to simplify without losing control
The result? Fewer dropped leads, better team focus, and a structure that grows with the business — not against it.
We've partnered with dozens of companies — and their words speak for the work. Some of these testimonials were even included in my EB1-A extraordinary ability visa case.
And no — the officer had no questions.
And no — the officer had no questions.
Want to break your funnel down by bias?
It’s a seriously eye-opening exercise.